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1. Understand and measure call quality components
There are a variety of metrics you can use to assess VoIP call quality, including jitter, MOS, R-Factor, gap density, burst density, Quality of Service prioritization, and compression
techniques. Ensure you are accurately analyzing VoIP communication by learning how to measure these attributes.

2. Deploy analysis tools strategically for maximum visibility
Placing network analysis consoles and probes on your network requires a clear understanding of VoIP traffic patterns. Are you concerned with monitoring VoIP traffic locally, over WAN links, both? Depending on your objectives, place your analysis tools to ensure optimal visibility of VoIP communications.

3. Compare jitter to overall network bandwidth utilization to understand response time
When jitter becomes a problem, look at the big picture. A correlation between jitter and bandwidth usage means the problem is overall network usage. If there is no direct correlation, excessive jitter might be caused by isolated network factors that require further investigation.

For the full list of VoIP management tips, download complementary VoIP white paper. You’ll learn about:

* Key VoIP monitoring metrics
* Measuring Quality of Service (QoS)
* Using VoIP management tools
* Implementing VoIP best practices